Refund & Cancellation Policy

1. Subscriptions

Studiora is a digital subscription billed in USD via Stripe. Plans renew automatically at the end of each billing period until you cancel.

2. Cancelling

You can cancel at any time from the billing portal linked in your receipt email, or by emailing support@educonuk.shop. When you cancel, your plan stays active until the end of the current billing period and then stops. You will not be charged again after cancellation.

3. Unused allowance

Monthly topic allowances are part of the service and do not roll over between periods. Unused topics have no cash value and are not refundable. There are no credits and no withdrawable balance.

4. Refunds

Because the service delivers digital results immediately, subscription fees for a completed or in-progress period are generally non-refundable once the period has started. If a generation fails or the service does not work as described, contact us first — we will re-run the generation or, where appropriate, provide a fair remedy. We handle refund requests reasonably and in line with your statutory consumer rights.

5. Duplicate or incorrect charges

If you believe you were charged in error or more than once, email support@educonuk.shop with the details and we will investigate and correct genuine billing errors promptly.

6. Chargebacks

If you have a billing concern, please contact us before opening a card dispute so we can resolve it quickly and fairly.

7. How refunds are issued

Any approved refund is returned to your original payment method via Stripe. Timing depends on your bank or card issuer.

8. Contact

Questions about billing: support@educonuk.shop · +44 7658391726.